#MICROSOFT OFFICE 365 FOR MAC KEEPS CRASHING HOW TO#
Instructions on how to do that can be found in our knowledgebase.ĭo you still need assistance? Create a support ticket and someone will contact you. You may also need to add back your email. Once installed, you may be prompted to sign in with your credentials to validate the license- this is OK. Under the Microsoft Office 365 app, click Install. Select the option for Microsoft from the left hand index of options.ģ. Once uninstalled, Open Self Service from your Applications menu (choose Go from top toolbar and then Applications). This process also can be timely- please allow 15-30 minutes each for both the uninstall and new Office 365 install.Ģ. If you were unable to recover the Word document after a crash, the following method will fix it. You will be prompted to restore click and use the Wizard to complete this action.
Then simply select Microsoft Office' in Programs and Tools. Please note that un-installing your current Office version will delete any saved preferences/display settings, local copies of your email added in Outlook (not the email itself), etc. This tool is located in the Toolbar, which you can access through the Start button. First, uninstall your current version of Office. If not, please upgrade your Mac to a new OS.ġ. If on a high enough version, please proceed to the steps below. You can check your OS version by clicking on the apple icon from the top toolbar on your Mac, and then choosing About This Mac. NOTE: Office 365 is only available for install on machines running MacOS 10.12 and above. If you'd like to try to do the uninstall/reinstall yourself, please proceed with the instructions below. The IT Service Desk can assist remotely with this- you can use the ticket link below to submit a request.
You can check that by using the steps outlined on the Office support page - if you're using Office 2016 or below, you can can update. If the problem persists, you might try upgrading to Office 365 if using an older version of Office. Let us know if you are not sure on what updates to install. Do not install an update that will change the operating system, but any security updates or other important updates for what you currently have is good to install. Click Update next to the available update(s) you would like to install. Let AutoUpdate check for updates and install themĤ. Go to the Help menu and choose Check for Updatesĥ. Make sure your Mac has a working internet connectionĤ. Microsoft Word keeps crashing or freezingģ.
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